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Our Products

Odyssey TeleAssess supports call handlers to prioritise cases, form pre-diagnosis clinical assessments, and ensure that patients are quickly connected with advice or the care services that are most appropriate to their needs. Most Odyssey TeleAssess secondary triage calls are handled within six minutes.

Safety is our number one priority. Odyssey is continually updated to align with the latest clinical evidence. Clinical decision-making is fully auditable through the system, reducing risk and supporting consistency and within clinical governance guidelines. We are proud to be fully NICE accredited.

Rather than drawing on a narrow linear algorithm like other decision-support systems on the market, Odyssey’s comprehensive and continually updated clinical questions sets provide a framework for clinical assessment according to Bayesian logic. This mimics the more natural flow of clinical assessment, and assists clinicians towards a differential diagnosis with clear rationales for lines of diagnostic inquiry.

Although Odyssey doesn’t take the place of a qualified health professional, the tried and tested system does help to minimise errors of omission or oversight. Clinical call handlers continue to draw on their own expertise and style of communication, and Odyssey encourages open, patient-centred questioning.

The clinical prompts and guided responses cater to the assessment of multiple symptoms simultaneously, and data can be added in any order.

Intuitive & reliable triage

Access a diverse set of tools
for thorough evaluation of patient conditions.

Education & support tool

Foster continuous learning and skill development among healthcare professionals.

NICE-accredited

Adhere to the highest standards in patient care with a quality clinical support tool.

Our Products

Adastra is at the beating heart of our secondary triage system, providing the end-to-end patient case management support needed to smoothly navigate a patient from their initial request for emergency assistance all the way through to resolution, referral or ambulance dispatch.

Adastra has the in-built capacity to identify frequent callers, and to quickly support a call handler to activate individualised care plans, as needed. Further, Adastra supports best-practice care, streamlined clinical handover, and provides service managers with a real-time view of departmental workload, workflow and service performance.

Connected seamlessly like the arteries and veins of a vascular system, Adastra is also the hub for clinical software integration, providing full interoperability with a range of software products, selected and configured to the specific needs of your service model. For ambulance service secondary triage, Adastra integrates with Odyssey TeleAssess

Real-time visibility

View information in seconds to improve efficiency and enable data-driven decision making.

Simpler processing

Streamline clinical handovers to ensure vital information is shared between healthcare providers.

Seamless integration

Connect with other clinical software products for a cohesive ecosystem.